Terms of Service

1. Who we are

The Service is operated by SOLVAGO sp. z o.o. (“Solvago”, “we”, “us”, or “our”), a limited liability company registered in Poland.

2. App stores and the standard EULA

Solvago is distributed through the Apple App Store and Google Play. The app is licensed to you, not sold.

For the iOS app, unless a separate custom license is provided, your license is governed by Apple’s Standard Licensed Application End User License Agreement (the “Apple Standard EULA”, available at apple.com/legal/internet-services/itunes/dev/stdeula). For the Android app, Google Play’s terms also apply. These Terms are supplemental terms that apply to your account, the Service and your use of Solvago. If there is a conflict between the Apple Standard EULA and these Terms regarding the iOS license, the Apple Standard EULA controls to the extent of that conflict.

Apple and Google are not responsible for the Service, its content, booking extraction, flight or price data, user content, or support, except as required by applicable law or their own terms. Purchases of Solvago Plus are made through Apple or Google as described in section 9.

3. What Solvago does

Solvago is a travel companion that organizes travel information. Depending on the version of the app and your plan, it may:

• extract bookings (flights, stays, car rentals and other reservations) from confirmation emails you forward to your Solvago Inbox address or from verified senders;
• build day-by-day trip timelines and help you plan days, including AI-generated planning suggestions;
• track budgets in your currency, split by category and by traveler;
• discover flight offers based on the direction, budget and dates you provide, and watch routes for price changes (Discover and price watches);
• create shareable trip memories with your route, places, stays and photos;
• let you invite co-travelers to view or edit a trip or budget;
• let you set trip cover images from a stock photo library;
• unlock higher limits and additional features through the optional Solvago Plus subscription (section 9).

Solvago is an organizational tool — it is not a travel agent, carrier, tour operator or booking platform. Your contracts for flights, stays and other services are with the respective providers. Solvago does not sell travel and is not a party to those contracts.

4. Eligibility

You must be at least 16 years old to use the Service. If your country requires a higher age to use online services or to consent to data processing without parental consent, you must meet that age or have the consent of a parent or guardian. You may not use the Service if you are prohibited from doing so under applicable law.

5. Accounts and security

Some features require an account. You agree to provide accurate information and to keep your credentials secure. You are responsible for activity under your account, except where caused by our failure to use reasonable security measures. Notify us promptly if you believe your account has been accessed without authorization. We may suspend or terminate accounts that violate these Terms, create legal or security risk, or misuse the Service.

The Service includes account-related emails: service messages (such as email verification, password reset, invitations, Inbox notices and subscription notices) and, unless you unsubscribe, tips on using the Service and news about it. You can unsubscribe from tips and news at any time via the link in every such email, which works without signing in, or by contacting hello@solvago.app. Unsubscribing does not affect service messages, which are needed to use your account. See the Privacy Policy for details.

6. Forwarding booking emails and verified senders

When you forward a confirmation email to your personal Solvago forwarding address (at the in.solvago.app domain), or add a verified sender, you instruct us to process that email in order to extract booking details. Processing is automated and uses an AI model; before the first email is processed the app asks for your explicit consent to this processing, which you can withdraw at any time in the app (see our Privacy Policy, section 3). You must only forward emails that you are entitled to process, and you must not forward content that infringes the rights of others.

7. Accuracy of travel data

Extracted booking details, timelines, flight times, offers, prices and price alerts are provided for convenience and may be incomplete, delayed, outdated or inaccurate. Always verify critical details — departure times, terminals, gates, fare conditions, check-in requirements and cancellation policies — directly with your airline, hotel or other provider before you travel or rely on them. Solvago is not liable for missed flights, missed bookings, price changes, or decisions you make based on information in the Service.

8. Discover, price watches and flight prices

Discover shows flight offers and price signals sourced from third-party data (currently Duffel for offers, and FlightAware and Atlas by Atriptech for schedules and fares, see section 13). These are informational estimates only; availability, price and conditions change constantly and are confirmed only by the provider at the moment of booking. Solvago does not guarantee that any offer is available, accurate or bookable, and does not sell or book flights on your behalf.

A price watch re-checks a route you saved at the cadence allowed by your plan and notifies you of changes. A watch is not a guarantee that we will detect every price change or that a notified price will still be available when you open the provider’s site.

9. Solvago Plus subscription

What Plus is

Solvago offers a free plan (“Free”) and an optional paid plan, Solvago Plus (“Plus”). Plus raises the limits of the Free plan (for example the number of active trips, monthly Inbox extractions and Discover searches, storage and photo size) and unlocks Plus-only features, such as daily price watches on the routes you follow. The current limits of each plan are shown in the app under Plan & limits and on the purchase screen. The Free plan remains available, its limits exist to keep the Service sustainable, and we may change them over time; if we reduce a Free limit in a way that materially affects you, we will announce it in the app in advance.

Where and how you buy it

Plus is sold only as an auto-renewable in-app subscription through the Apple App Store (iOS) and Google Play (Android). Your purchase contract for the subscription is concluded with Apple or Google under their terms; they act as the merchant of record, charge your payment method, apply local currency conversion and collect applicable VAT or sales tax. Solvago never receives your card or payment details.

Two plans are offered: Plus Monthly at 19,99 zł per month and Plus Yearly at 199 zł per year. Prices are shown in the store in your local currency before you confirm the purchase and may differ slightly from these amounts because of the store’s currency conversion and local taxes. The price displayed by the store at the moment of purchase is the binding one.

Free trial

If a free trial is offered on a plan, its length and terms are shown in the store before you subscribe. Unless you cancel before the trial ends, the subscription converts to a paid subscription and the store charges the plan price at the end of the trial. Eligibility for a trial is determined by the store (typically once per Apple ID or Google account).

Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current price of your plan, until you cancel. The store charges your payment method within 24 hours before the current period ends. If a renewal payment fails, the store may retry it and may offer a grace period; if it ultimately fails, your Plus access ends and your account returns to the Free plan.

Cancellation

You can cancel at any time in your device’s subscription settings: on iOS in Settings → [your name] → Subscriptions, on Android in Google Play → Profile → Payments & subscriptions → Subscriptions. The app links to these settings under Plan & limits. Cancellation takes effect at the end of the period you have already paid for; you keep Plus until then, and no further payments are taken. Deleting the app or your Solvago account does not cancel a store subscription — cancel it in the store first.

Refunds

Because the store sells the subscription, refunds are handled by Apple or Google under their refund policies, and Solvago does not issue partial refunds for unused time in a billing period. To request a refund, use reportaproblem.apple.com (Apple) or the Google Play refund process (Google). Nothing in this section limits your mandatory statutory rights, including any right of withdrawal you may have under EU consumer law, which you exercise through the store you purchased from.

Price changes

We may change subscription prices. A price change applies to your existing subscription only from your next renewal and only after the store has notified you in the manner and with the notice period required by its rules and applicable law. Where the store requires your consent to a price increase, your subscription will not renew at the new price unless you agree to it.

What happens when Plus ends (downgrade)

When your subscription expires, is cancelled or is refunded, your account returns to the Free plan. Plus features stop: for example, price watches beyond the Free limit are paused (not deleted) and resume if you subscribe again, and Plus-only limits no longer apply to new activity. Your data is kept — trips, bookings, budgets, photos and memories created while on Plus remain in your account, although you may be unable to add new content beyond a Free limit until you free up space or resubscribe.

Restore purchases and account link

Your subscription is linked to the store account you purchased with and to the Solvago account that was signed in at purchase. If Plus does not show after a purchase or on a new device, use Restore purchases under Plan & limits. We use a subscription-management provider, RevenueCat, Inc., to verify purchases with the stores; it receives your purchase status and a pseudonymous Solvago user identifier, never your payment details (see the Privacy Policy, section 8).

Test and promotional access

We may grant Plus or higher limits free of charge to testers, partners or in promotions. Such access is not a purchase, carries no right to a refund, and may be withdrawn at any time.

10. Your content and license

You may create, upload, save, export and share content through the Service, including trips, itineraries, notes, photos, budgets and memories (“User Content”). You retain your rights in your User Content. You grant Solvago a limited, worldwide, non-exclusive, royalty-free license to host, store, process, display and transmit your User Content solely to provide, operate, secure, troubleshoot, improve and support the Service, to comply with law, and to provide the features you request (such as booking extraction, memories and sharing). You represent that you have the rights needed to submit and share your User Content and that it does not violate law or the rights of others.

11. Sharing, memory links and collaboration

When you create a shareable memory link, anyone with the link can view the shared content until you revoke it. When you invite co-travelers, they can view or edit according to the role you assign. Recipients may copy, save or re-share content outside Solvago, so share only what you are comfortable making visible. You are responsible for what you share and with whom, and you can revoke a link or remove a collaborator at any time.

12. Acceptable use

You may not:

• violate any law or the rights of others;
• forward or upload unlawful, harmful, infringing or abusive content, or emails you are not entitled to process;
• harass, threaten or impersonate others;
• scrape, reverse engineer, overload, disrupt or attack the Service;
• bypass authentication, rate limits, plan limits or other security controls;
• resell, share or transfer a Plus subscription or its benefits outside your own account;
• interfere with the Service or with other users’ accounts or data.

13. Third-party services and data providers

Solvago relies on third-party services for functions such as authentication, hosting, storage, email routing and delivery, AI-based extraction, flight data, place search, crash reporting, subscription management, stock imagery and notifications — including Cloudflare, Amazon Web Services (Amazon Bedrock) with Anthropic’s Claude models, Duffel, FlightAware, Atlas (Atriptech), MapTiler, OpenStreetMap-based geocoding (Photon), Pexels, Expo, Resend, Sentry, RevenueCat, PostHog, Apple and Google. These services and their data may be unavailable, delayed, inaccurate or subject to their own terms and privacy policies. Map data is © OpenStreetMap contributors. Solvago is not responsible for third-party outages, data errors or changes outside our reasonable control.

14. Availability, changes and beta features

We may modify, suspend, discontinue or replace features at any time, including booking extraction, Discover, memories, budgets or data providers. Some features (such as Discover) may be experimental or in beta, may be less reliable, and may change or be removed without notice. We do not guarantee that the Service will be uninterrupted, error-free, secure or available in every location. If we permanently remove a feature that is central to Plus while you have an active subscription, you may cancel and, where the law or the store’s policy provides for it, request a pro-rated refund from the store.

15. Intellectual property

The Service — including its software, design, interface, branding, logos, text and graphics — is owned by Solvago or its licensors and is protected by intellectual property laws. These Terms grant you only a limited right to use the Service in accordance with them and, for the iOS app, the Apple Standard EULA. You may not copy, modify, distribute, sell, sublicense, reverse engineer or create derivative works from the Service except where permitted by law.

16. Termination

You may stop using the Service at any time and delete your account in the app under Settings → Privacy → Delete account, or by contacting hello@solvago.app (see the Data Deletion page). Remember to cancel any active Plus subscription in the store first; deleting your account does not stop store billing. We may suspend or terminate access if you violate these Terms, create legal or security risk, or misuse the Service, with notice where practicable. Deletion is handled as described in our Privacy Policy (section 10), including a short grace period and choices for content shared with co-travelers.

17. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of accuracy, completeness, availability, reliability, fitness for a particular purpose, merchantability and non-infringement. No information provided through the Service — including extracted bookings, timelines, flight offers, prices, price alerts or memories — is a guarantee, professional advice or an assurance that any booking, time or price is correct. If you are a consumer in the EU, this section does not limit our statutory liability for the conformity of digital content and digital services.

18. Limitation of liability

To the maximum extent permitted by law, Solvago will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or opportunities, arising from your use of, or inability to use, the Service — including reliance on extracted bookings, flight or price data, third-party data, shared content, or device or network limitations. To the extent liability cannot be fully excluded, our total liability for claims arising from the Service is limited to the amounts (if any) you paid for the Service in the 12 months before the claim. Nothing in these Terms excludes or limits liability that cannot be limited by law, including for intentional misconduct, gross negligence, death or personal injury caused by negligence, or your non-waivable statutory consumer rights.

19. Indemnity

To the extent permitted by applicable law (and, if you are a consumer, only to the extent permitted by mandatory consumer law), you agree to indemnify and hold Solvago harmless from claims, damages, losses and reasonable costs arising from your misuse of the Service, your violation of these Terms or applicable law, your infringement of third-party rights, or content you forward, upload, publish or share through the Service.

20. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains what personal data we process and your rights.

21. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you — for example by updating the date above or announcing the change in the app at least 14 days before it takes effect. Changes to the price or scope of Plus follow section 9. Your continued use of the Service after the updated Terms take effect means you accept them. If you do not agree, you must stop using the Service and may cancel any subscription as described in section 9.

22. Governing law, consumer rights and disputes

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules. If you are a consumer, this choice of law does not deprive you of the mandatory consumer protections of the country where you habitually reside. Courts in Poland have jurisdiction, unless mandatory consumer law gives you the right to bring or defend claims elsewhere.

We aim to resolve complaints amicably — please contact us first at hello@solvago.app; we reply within 14 days. If you are a consumer, you may also use out-of-court dispute-resolution options available in your country. In Poland these include the consumer arbitration courts and mediation run by the Trade Inspection (Inspekcja Handlowa) and free assistance from municipal or district consumer ombudsmen (rzecznik konsumentów); more information is available at uokik.gov.pl. Disputes about a store purchase itself (billing, refunds) are handled by Apple or Google under their terms.

23. Contact

For questions about these Terms, email us at hello@solvago.app.